Frequently Asked Questions

Find answers to common questions

1. What is the registration fee?
The annual membership fee is Rs. 1,500. This fee must be renewed every year to continue using our services and earning commissions.
2. How do I earn commissions?
You earn commissions on every reload and bill payment you make. Additionally, when you refer friends and they register, you earn a commission. When they renew their membership next year, you earn commission again automatically!
3. How long does it take to process a reload?
All reloads and bill payments are processed instantly. You will receive confirmation within seconds of completing the transaction.
4. How can I withdraw my earnings?
You can withdraw your earnings to your bank account or mobile wallet. Minimum withdrawal amount is Rs. 100. Withdrawals are processed within 24-48 hours.
5. What happens if my membership expires?
If you don't renew your annual membership, you will lose access to reload services and commission earning. However, your wallet balance will remain safe and can be used after renewal.
6. Can I refer multiple friends?
Yes! There is no limit to how many friends you can refer. The more people you refer, the more commission you earn - both when they join and when they renew annually.
7. Is my money safe?
Yes! We use bank-level security to protect your transactions. All data is encrypted and we follow strict security protocols. Your wallet balance is always safe with us.
8. What payment methods are accepted?
You can add funds to your wallet using bank transfers, card payments, and other local payment methods. Contact our support team for current payment options.
9. Can I use the service on my phone?
Yes! Our platform is fully mobile-responsive. You can also download our mobile app from Google Play Store, Apple App Store, or Huawei AppGallery.
10. How do I contact support?
You can reach our 24/7 support team via WhatsApp at +94 76 323 8588, email at support@1deal.top, or through the live chat feature in your dashboard.